Complaints Policy for Elite Care Services (UK)
Elite Care Services (UK) Ltd believes that if a service user wishes to make a complaint or register a concern they should find it easy to do so. It is our policy to welcome complaints and look upon them as an opportunity to learn, adapt, improve and provide better services. This complaints policy is intended to ensure that complaints are dealt with properly and that all complaints or comments by service users and their relatives and carers are taken seriously.
The policy is not designed to apportion blame, to consider the possibility of negligence or to provide compensation. It is NOT part of each establishment’s disciplinary policy.
To make a complaint or report a concern, please call Hayley Penkett on 0161 850 3306.
Alternatively, you can email your complaint or concern in writing to Hayley@elitecarecheshire.co.uk